Terms of Sale

1. Seller

Pontus Karlsson
Sweden
inquiries@pontuskarlsson.art

2. Scope

These terms apply to all purchases made through pontuskarlsson.art as well as purchases made by invoice. By completing a purchase you confirm that you have read and accepted these terms.

3. Payment

Works on paper are purchased online via Stripe. Payment is processed securely by Stripe Payments Europe Ltd. Your card details are never stored by us.

Large original works (paintings) are sold by invoice. Payment terms are stated on the individual invoice. Ownership of the work passes to the buyer only upon receipt of full payment.

4. Prices and VAT

All prices are stated in EUR. For buyers within Sweden, Swedish VAT (25%) is included where applicable.

Norway and United Kingdom: Exports to Norway and the UK are made at 0% Swedish VAT. The buyer is responsible for any import VAT, customs duties, or handling fees charged by the destination country upon arrival. We are not responsible for delays caused by customs clearance.

5. Shipping

Works on paper are shipped with appropriate protective packaging. Available shipping options and costs are displayed at checkout. Large original works are shipped by arrangement and will be quoted individually.

6. Right of Withdrawal

In accordance with the Swedish Distance Contracts Act (Distansavtalslagen, SFS 2005:59) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of the date on which you receive the work, without giving any reason.

To exercise your right of withdrawal, notify us by email at inquiries@pontuskarlsson.art before the 14-day period expires. State your name, order number, and that you wish to withdraw. You must then return the work within 14 days of your notification.

Exception — commission works: The right of withdrawal does not apply to works that have been created specifically according to your instructions (commission/beställningsverk), as these constitute clearly personalised goods under Article 16(c) of EU Directive 2011/83/EU.

Works on paper (online orders)

The cost of return shipping is borne by the buyer. The work must be returned in its original or equivalent protective packaging and in the same condition as received. We recommend using a tracked and insured shipping service.

Large original works (invoice orders)

The right of withdrawal applies equally to large original paintings sold by invoice. However, due to the fragile and high-value nature of these works, the following requirements apply to any return:

• All return shipping costs are borne entirely by the buyer.
• The work must be returned using a professional art shipping service (specialist art courier with climate-controlled and vibration-protected handling). Standard postal services or general courier services (e.g. PostNord standard, DHL Express standard) are not accepted for large original works.
• The work must be packed in its original crate or packaging, or equivalent professional art packaging of the same or higher standard.
• Failure to use professional art shipping or appropriate packaging, resulting in damage to the work, will be treated as improper handling by the buyer and may result in a value reduction deduction from the refund or forfeiture of the right to a full refund.

Please contact us at inquiries@pontuskarlsson.art before arranging any return of a large original work so we can provide guidance on approved shipping partners.

7. Value Reduction

You are only liable for any diminished value of the work resulting from handling beyond what is necessary to establish its nature, characteristics, and function. If the work is returned in a damaged or deteriorated condition — including due to inadequate packaging during return shipment — we reserve the right to deduct an amount corresponding to the reduction in value from the refund.

8. Refunds

Upon receipt and inspection of a returned work, we will process your refund within 14 days using the same payment method as the original transaction. The original shipping cost is refunded; return shipping is not.

9. Complaints and Disputes

If a work arrives damaged or does not match its description, contact us within 14 days of receipt at inquiries@pontuskarlsson.art. Include your order number and photographs of any damage.

These terms are governed by Swedish law. In the event of a dispute that cannot be resolved directly, you may turn to Allmänna reklamationsnämnden (ARN). EU consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Questions? Contact us at inquiries@pontuskarlsson.art or read our Privacy Policy.